1. Rates include:
Unlimited mileage. Full Insurance, Civil Liability and all taxes.


2. Not included:
The fuel is not included in the price of the car-rental. When you collect your car it will be delivered with a full tank of fuel which will be payable locally. At the end of the hire, the vehicles should be returned as empty as possible. There is no refund on fuel left in the tank.


3. Payment Terms:
Exclusively with Credit Card Visa or similar, on collection of the vehicle.

4. Insurance cover:
Injury to third persons, damage caused to hire vehicle, civil responsibility, cover of driver and occupants, fire and theft.


5. Not included in the insurance cover:
Damage to tyres and wheel discs, burns in the interior of the vehicle, damage caused to the underneath of the vehicle, personal effects from inside the vehicle, traffic fines, loss or damage to car keys (replacement cost between 60 € and 100 € depending on model of vehicle).
In case of accident, where the hirer is responsible, an excess of a maximum of 300 € to cover the costs of towing charges and garaging of the vehicle.
The company reserves the right to apply an excess charge on the insurance coverage of the vehicle depending on the model between 300 € an a maximum of 600 which must be reflected on the hire contract. The company will not except any responsibility for any loss of time caused to the hirer in case of brake-downs to the vehicle.


6. Negligence:
Victoria Rent a Car will not be held responsible for damages to the rental vehicle caused by negligence by the hirer or driver of the vehicle. This includes driving the vehicle under the influence of alcohol and drugs.


7. Accidents:
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to your local office within 24 hours. You must also complete an accident form, supplied in the car, and it must be given to the nearest local office to your location. Local police should also be notified in the case of accidents and a signed police report obtained. Full details of third parties should also be obtained.


8. Driving restrictions:
It is not authorised to drive the vehicle out of Spain (including Ceuta, Melilla, the Baleares islands or the Canary islands). The hirer undertakes no to transport animals or any other object which may stain or damage the upholstery.


9.Documents required:
All people wishing to drive a Victoria Rent a Car vehicle must produce (at the time of rental) the original copy of a full valid driving licence which has been held for a minimum of 2 years. Also the original valid DNI or passport and valid credit card (Visa, Master Card or similar).


10. Age restrictions:
Minimum age 24. However, check with Victoria Rent a Car.


11. Period of hire:
Rental days are based on 24 hours. Delivery and collection at the airports is free charge. If the difference between the return of the vehicle is superior to more than 4 hours an extra day will be charged. If the hirer wishes to extend the hire of the vehicle, the hirer must contact the nearest local office 24 hours before the end of the present contract. No refunds are payable on vehicles rented for a period of less than 7 days.


12. Reservations:
All reservations will be confirmed within 24 hours from the date of the booking. It is important to produce all the information required in part 3 of the reservation. The company reserve the right to supply any model in the same group, or if not available, then an automatic up grade will be given.
The vehicle will be reserved on the date and arrival time shown. Failure to collect the vehicle at the appointed place and time may result in the cancellation of the reservation. No refund will be given in this case. If in the case of delays please contact the company in any of their offices.

13.General conditions:
Rentals will be subject to the terms and conditions and laws of the country in which the vehicle is hired and a rental agreement will need to be signed accepting these conditions on collection of the vehicle All the General Conditions are printed on the back of the hire contract.

14. Customer relations:
All complains related to the hire of the vehicle must be reported to any of the local office within a period of 24 hours. The company has a 24 hour emergency number which can be contacted at any time during the hire of the vehicle.